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How Medical Practices Can Grow by Asking Questions

It is easy to get bogged down in the day to day details of working in a busy medical practice. While it is important to get each patient back to the doctor as quickly as possible with minimal wait, it is also equally important to spend a little extra time with them to...

A Doctor’s Phone Call Means a Happy Patient

I recently received a call from my daughter’s pediatric dentist whom we have thoroughly enjoyed going to. Due to insurance reasons, we needed to switch to an in-network provider. Her dentist was calling to thank me for the kind words I listed on their exit...

Your Medical Practice Lifeline

Have you ever considered the impression a caller receives when they dial into your practice? Are they given a warm and friendly hello? Are they immediately put on hold for extended lengths of time? Are they transferred to everyone in your practice so they can simply...