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How to Get Patients Asking Questions

Every doctor has been in this classic situation: “Do you have any questions?” the doctor asks. The patient replies with a “no” simultaneously shaking his or her head. The doctor feels satisfied that they have answered their patient’s questions but in reality the...

5 Strategies for Keeping Team Members Engaged

In a previous blog, we mentioned that happy employees are the “lifeblood” of the practice. Before a patient meets the doctor, they make first contact with an employee through the phone or in person. If that first encounter is less than desirable you are at risk of the...

Four Tips for Building Consumer Trust in Healthcare

Effective marketing strategies are designed to both attract new patients and retain existing ones. Many medical marketing strategies focus on attracting new patients and ignore strategies for patient retention. The best way to retain existing patients is by building...

Happy Employees: The Lifeblood of Your Medical Practice

The first impression of your practice is typically not the first time a new patient sees the building but when the patient calls in to request an appointment. The tone in which an employee talks to patients can either drive away or pull a patient in. Your employees’...