by Melanie Herron | Jun 1, 2010 | Blog
It is easy to get bogged down in the day to day details of working in a busy medical practice. While it is important to get each patient back to the doctor as quickly as possible with minimal wait, it is also equally important to spend a little extra time with them to...
by Melanie Herron | May 1, 2010 | Blog
I recently received a call from my daughter’s pediatric dentist whom we have thoroughly enjoyed going to. Due to insurance reasons, we needed to switch to an in-network provider. Her dentist was calling to thank me for the kind words I listed on their exit...
by Melanie Herron | Apr 15, 2010 | Blog
Have you ever considered the impression a caller receives when they dial into your practice? Are they given a warm and friendly hello? Are they immediately put on hold for extended lengths of time? Are they transferred to everyone in your practice so they can simply...