by Melanie Herron | Jan 23, 2012 | Blog
We are all guilty of it. We get so caught up in what we are doing, so focused in completing our job, we forget to smile. In a patient or any other customer facing career, a smile is a necessity. A smile eases tension and adds warmth. Think about it. When you go to the...
by Melanie Herron | Dec 20, 2011 | Blog
As 2011 makes its final descent many businesses are taking time to thank their employees for their hard work and dedication. An equally important step businesses should take is making the time to thank their patients for choosing them as providers. Just as critical...
by Melanie Herron | Dec 15, 2011 | Blog
In today’s busy world, it is challenging for many practices to request feedback from their patients. It is often even more difficult to find a patient who is willing to share their opinion. This is not because they have nothing nice to say. It is usually because they...
by Melanie Herron | Oct 24, 2011 | Blog
Reputation, as defined by Wikipedia is the “opinion (more technically, a social evaluation) of the group of entities toward a person.” Physicians and other medical providers’ success depend on their reputation. With the technological advancements prevalent today, it...
by Melanie Herron | Oct 11, 2011 | Blog
The term community has changed. It used to mean a gathering of people, however, as cities grow, people are becoming more spread out. Large hospital systems are buying the smaller ones in an effort to expand their patient reach. Meanwhile, consumers have become...
